You built it. You grew it. Now customers are leaving and you can't pinpoint why. We find the answer in 14 days.
TESTIMONIAL GOES HERE
Every month you don't fix your CS foundation, you're paying to acquire customers and then handing them back. Most early-stage SaaS founders handle CS themselves. No system, no playbook, no visibility into why people leave. The result? Churn feels random. It isn't.
Onboarding looks fine on paper. But customers go quiet after week two and you can't pinpoint which step is costing you.
There's no dedicated person. It's you, a spreadsheet, and good intentions. That's not a system. It's a risk.
Without structure, you're guessing. Each lost customer feels like a surprise instead of something you could have caught.
You're building, selling, hiring, shipping. CS is always next. Meanwhile, customers keep leaving.
No long engagements. No retainers upfront. No 40-page reports you'll never read. You share access, I do the analysis, you get a clear fix list and a 60-minute walkthrough. That's it.
30-minute kickoff. You share your retention data, onboarding flow, and current CS setup. No prep needed. Whatever you have is enough.
14 days of focused analysis across drop-off points, onboarding gaps, and CS setup weaknesses. 10 years of pattern recognition across dozens of SaaS companies.
Not a report. A prioritized list of specific actions ranked by impact. "Change this email." "Add this check-in." "Remove this step." You know exactly what to do first.
60-minute call where I explain every finding and answer every question. You leave with full context, not a document to interpret alone.
You find out exactly which step is killing activation, from first login to day 30. No more guessing which email, button, or gap is costing you customers.
You see exactly when and why customers leave, based on your actual data. Not theory. Your data, your patterns, your specific problem.
Specific, ranked actions with exact wording. "Change your day-3 email subject to this." "Add this check-in at day 7." You can start executing the same week.
"Add a day-3 check-in triggered by users who complete onboarding step 2 but do not reach step 3 within 48 hours. This is where 60% of churned accounts in your cohort went quiet."
Ask every question. Get context on every finding. Leave the call knowing not just what to fix, but why it matters and in what order.
Fixed start date. Fixed end date. No scope creep, no open-ended engagement. 14 days in, you have everything you need to move forward.
I work with a small number of companies at a time. Built specifically for early-stage SaaS founders.
You know exactly what you are getting and what it costs before I start.
The Churn Fix Sprint. 14 days, start to finish.
Guaranteed: If I don't identify your #1 churn driver in 14 days, you get a full refund. No questions, no homework.
For context: if your SaaS loses even one customer per month at $200 MRR, that's $2,400 in lost annual revenue. The sprint pays for itself if I stop one customer from leaving.
Exact scope depends on your customer volume and data complexity. I'll confirm on the diagnostic call.
I've spent 10 years working in customer success across SaaS and digital businesses. I've seen the same structural gaps show up at company after company. Founders doing CS themselves,, no system in place, churn they cannot explain.
The difference between founders who fix retention and founders who keep losing customers isn't effort. It's having someone who's seen this exact problem 50 times come in, diagnose it in days, and hand you the fix.
You leave the sprint with a clear fix list, full context on every finding, and no dependency on me to act on it. You own the outcome.
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"Churn isn't random. It's a pattern. After 10 years inside SaaS companies, I know exactly what to look for."
Blerta Avale, MSc, JD — 10 Years in SaaS CS
I work with a small number of companies at a time. If retention is a priority right now, here is how to move forward.
I take on a small number of companies at a time to ensure the quality of every sprint.
Most founders hesitate because they do not know what they are walking into. So here is the full picture.
Tell me where CS stands right now: who handles it, what is breaking, what you have already tried. No prep needed.
Based on what you share, I give you my honest read on what the core problem likely is. You get value from the call regardless of what happens next.
If the sprint makes sense for where you are, I will say so. If it does not, I will tell you that too. 20 minutes, no homework, no obligation.
TESTIMONIAL GOES HERE — Name, Title, Company
Book a free 20-minute diagnostic call. No pitch, no pressure. If the Churn Fix Sprint is the right fit, I'll discuss scope and start date. If it's not, you'll still leave with clarity on your churn problem.
Find My Churn Driver